What should I wear for my appointment?
Comfortable, appropriate clothing which can be removed easily to reach the area that requires treatment e.g. shorts and vest top.
What payment types do you accept?
We accept payment by most major credit and debit cards, cash and cheque at both our physiotherapy clinic in Telford and in Wolverhampton. We are also recognised by all major health insurance companies. We can also send an invoice for payment by BACS.
What is your cancellation policy?
We request a minimum of 24 hours notice for a cancellation so that the appointment may be offered to other patients. We reserve the right to charge the full appointment fee to any cancellations or non-attendance, not giving the appropriate notice.
What conditions do you treat?
We treat a vast selection of conditions from sports injuries to neurological impairment. We advise you to call us on 01952 351 123 to discuss the full extent of what we can offer and for further advice.
Do I need a referral?
No - just get in touch to arrange a convenient appointment. However, some insurance companies require you to inform them prior to starting treatment so it is best to contact them first as you would be billed personally for any unauthorised treatment.
Can I use my health insurance policy?
Yes - we are registered with the major health insurance companies but we would recommend that you call them prior to commencing treatment. We may need an
authorisation code from you and there may be an excess on your policy. You will be liable to pay any treatment fees not covered by your policy.
Our Physiotherapists are all Chartered and are members of the CSP. We are also registered with the Health and Care Professional Council. This means that we are all bound by a strict professional code of conduct which, includes confidentiality, as well as keeping our skills up to date to provide the best treatment for our clients.
- Physio First
We are also recognised by the main insurance companies including: