Data Privacy Notice
Updated March 2021
This privacy notice will explain how Postural Health Ltd uses the personal data we collect from you when providing physiotherapy services to you.
What data do we collect?
Postural Health Ltd collects the following data:
Personal identifiable information including your name, date of birth, address, phone number/ contact details.
Health, social and medical related information that are relevant and necessary to your physiotherapy provision.
Your encrypted card payment details (only if you choose to book an appointment by online booking)
Sensitive information like your job title and what this involves, hobbies, interests and family background.
Details of other health and social care professionals that you may be involved with.
How do we collect your data?
We collect data regarding your name and contact details when you make a telephone or email enquiry or book a physiotherapy appointment
We collect personal health and medical information and details of other professionals involved at the time of your initial physiotherapy consultation and as relevant at the time of any further follow up appointments.
Postural Health Ltd may also receive your data indirectly from a referrer or other health or social care professional only if you have already provided consent for this to occur
How will we use your data?
Postural Health Ltd collects your data so that we have an accurate legal record of our interventions with you in line with the health and care professions council (HCPC) standards of conduct, performance and ethics.
We will only share your data with other health and social care professions if you have agreed and consented to this only for the purpose of managing your health.
If you were referred to us via a 3rd party then we will also share information with them.
We will not share your data in any other circumstance.
We may keep you up to date with developments of our service provision or changes to our practice by email, post or phone call. You have the option to opt out of this in your Jane App Patient Profile.
How do we store your data?
Postural Health Ltd securely stores your health and medical related data electronically using encrypted and password protected software. Occasionally we may be required to hold a small amount of paper based information which is stored within a locked cabinet in a locked room.
Postural Health Ltd securely stores your contact details electronically using encrypted and password protected software.
We store your data for 8 years (or until your are 25) in line with HCPC legal requirements for health related records. Once this time period has expired, your data will be destroyed securely.
Postural Health Ltd would like to make sure you are fully aware of all of your data protection rights.
You are entitled to the following:
The right to access: You have the right to request copies of your personal data from Postural Health Ltd.
The right to rectification: You have the right to request that Postural Health Ltd correct any information you believe is inaccurate. You also have the right to request Postural Health Ltd to complete information you believe is incomplete.
The right to erasure: You have the right to request that Postural Health Ltd erase your personal data, under certain conditions.
The right to restrict processing: You have the right to request that Postural Health Ltd restrict the processing of you personal data, under certain conditions.
The right to object to processing: You have the right to object to Postural Health Ltd's processing of your data, under certain conditions.
The right to data portability: You have the right to request that Postural Health Ltd transfer the data we have collected to another organisation, or directly to you, under certain conditions.
If you make a request, Postural Health Ltd have one month to respond to you. If you would like to exercise any of these rights, please contact us at:
Tel: 01952 351 123
How to contact the appropriate authority
Should you wish to report a complaint or if you feel that Postural Health Ltd has not addressed your concern in a satisfactory manner, you may contact the Information Commissioner’s Office on 0303 123 1113 or www.ico.org.uk